If you need assistance with your online order, tracking a package, returns or any other information related to an order you placed on thermalfluidshub.com, we can help. … About My Order. +. Check Order …. As a general rule, Express orders may take 1-2 days to arrive and Expedited orders may be expected within 2-3 days.
Does thermalfluidshub.com offer guest checkout? Yes. thermalfluidshub.com offers Guest Checkout for select users. Keep reading to learn more about purchasing as a guest on thermalfluidshub.com What is Guest Checkout and how would you use it? Guest Checkout is a feature enabling new thermalfluidshub.com visitors to purchase products without requiring them to register first. Can I […]
How Can I Order Items on Thermalfluidshub.com? Add items to your cart. Click the “Cart” link in the upper-right side of any page. Click “Proceed to Checkout”. Proceed through checkout, clicking “Next” along the way to move to the next step. If you need to switch between Shipping & Pickup options, you can do so […]
What do the statuses on my order really mean (shipping and pick up)? Shipping Not Yet Shipped Our team members are working hard to find your item(s) and get them ready for shipping. Partially Shipped Some of your items have been shipped to you. The balance of the requested quantity will be shipped when the […]
How do I ensure I have all the information on my orders? Thermal Fluids Hub has emails available to keep you updated on your order and order status. Below are just a few emails that you may be interested in receiving to keep you informed. Keep in mind that you must have a valid email […]
When is my order confirmed? Thermal Fluids Hub does not see your order until you Submit Your Cart. Please know that delivery dates will change as inventory is available, so if you have an urgent need, don’t wait to Submit Your Cart!
How can I view my Order Status? To access Order Status now, log in and click Order Status in the Your Account box on the left-hand side of any page. Use Order Status to: Check the status of your online orders by date, PO number, online reference number or item number Check status of orders […]
Why didn’t I receive my Order Confirmation Email? Check your “junk mail” folder or “spam” folder in your email inbox to make sure that the Thermal Fluids Hub order confirmation is not located in these folders. To ensure that future Thermal Fluids Hub order confirmations will be delivered to your email inbox, add the email […]
Why can’t I sign in? Please follow these steps to ensure that you are logging in with the correct information: Are you registered on our Web site? If not, register. Enter your user ID in the User ID field and your password in the Password field. Both fields can be found in the Sign In […]
Are my User ID or password case sensitive? Only your password is case sensitive (e.g. password or PASSWORD). It must be entered the exact same way it was entered during registration. If you cannot remember how you entered it, Click Forgot Your Password found under sign-in fields and provide the required information. We will send […]
What is Remember Me information? “Remember Me” is a convenient online feature that recalls your user ID and password each time you return to www.thermalfluidshub.com®. Plus, your sensitive account information will be password-protected as an added security benefit.
What is my password? If you have forgotten your password you can create a new password by resetting it on your own. Here’s how: Go to the Forgot Your Password page. Provide the required information. We will send instructions on how to reset your password to the e-mail address stored in the Personal Information section […]
What is my User ID? If you have forgotten your user ID you can request to have it emailed to you. Here’s how: Click Sign In in the top right corner of www.thermalfluidshub.com Click Forgot Your User ID under sign-in fields. Provide the required information. We will send your user ID to the email address […]
How do I change my password? Sign in at the top, left-hand side of any page. Click on Your Account. Select Sign In Options under Personal Information. Change your current Password by completing the appropriate fields and click Update My Log In to save your changes. Note: Your new password must comply with all the […]
How do I change my email address? Sign in at the top, left-hand side of any page. Click Your Account in the global navigation bar at the top, right-hand side of the screen. The Your Account section will be displayed. Click the Personal Info tab. On the Contact Information page, you can change your email […]
How do I update my address-account information? Sign In at the top, right-hand side of any page or on the the main menu bar. Click My Account in the global/main navigation bar at the very top, right-hand side of the screen. The Your Account section will be displayed. Select one of the gray tabs to […]
Where do I find tracking information on my order once it ships? Whenever possible, shipping notifications will be sent with tracking information as soon as your order leaves a Thermal Fluids Hub facility or a third party supplier’s facility. To ensure you receive these emails, please make sure Thermal Fluids Hub has your correct email […]
What are the expedited shipping options? Shipping Method U.S. Address 2-Day Express Orders placed by noon CST will be delivered in 2 business days. Next Day Air Orders placed by noon CST will be delivered by the end of the following business day.
How does Thermal Fluids Hub calculate freight charges? Thermal Fluids Hub uses a weight-based matrix to calculate freight charges. The freight charged is dependent on the weight of the product and the level of service chosen. There are two instances where the ground shipping rates would be waived: The total order value is $1500 or […]
How do my delivery options affect my delivery dates? Ship all items as they become available. Applied Thermal Fluid’s network is designed to ship your orders to you in the most cost-effective way, which means as few boxes from as few locations as possible. If you choose this option, we will do our best to […]
How is my delivery date calculated? Delivery time estimates are based on real-time product availability and standard ground shipping unless you have indicated another delivery method. Shipping from Thermal Fluids Hub Products that are shipping from a Thermal Fluids Hub facility to your facility will be provided a delivery date. E.g. Expected to arrive on Wednesday, […]
